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    2022.12.01 Culture & Values

    NC University #3. Building Leadership Skills in Team Leaders

    Becoming a leader in an organization is a turning point in one’s career — when you become a leader, your role changes, and this forces you to rethink the way your organization works. NC University provides a range of different leadership programs that help employees at NC better understand the role of a manager. Moreover, these programs teach them how to encourage their team members to grow professionally inside the team. In this article, we will take a sneak peek at NC’s leadership programs.

    An Onboarding Program for Newbie Team Leaders

    If you lead a team for the first time, there can be a lot on your plate. First-time team leaders have a lot of concerns, and they are worried about adjusting to their new roles. They also sometimes are not sure how to communicate with their team members and how to manage their performance.

    Just as new hires participate in our onboarding program, NC University offers a special onboarding program for first-time team leaders as well. This program is designed to help newbie team leaders better understand their role and address issues that they may encounter in their new position.

    Step 1. Navigating newbie team leaders with the NC Leaders' Guide

    To help newbie team leaders get used to their new role, NC University provides an extensive guide on leadership with real-life examples that they can refer to. The NC Leaders' Guide helps them better understand the role of a team leader and provides useful insights into how team building and cooperation work.

    Apart from the theoretical part, this guide also contains some helpful tips that newbie team leaders can apply in their jobs right away, navigating them through various issues they face as first-time team leaders.

    Newbie team leaders receive the NC Leaders' Guide on the first day in their new position. NC University sends 13 leaders’ guides over a year.

    Step 2. Onboarding process for newbie team leaders

    All newbie team leaders at NC participate in a 4-hour onboarding program that consists of two sessions.

    In the first session, newbie team leaders listen to the welcome message from the CEO and learn about the company's major systems (recruitment, evaluation, ethics, etc.) as well as the systems that they need to know as team leaders. All lectures are given by in-house instructors from corresponding departments.

    The second session is a special lecture on communication. Attendees learn about the significance of communication that becomes even more significant when one assumes a leader’s position. The lecture also teaches new team leaders the skills required for effective communication with their team members.

    Step 3. A program for new team leaders, Newbie Team Leaders’ Focus

    NC promotes a self-directed learning environment in the workplace, with employees taking learning into their own hands and developing the skills required for career advancement. The Newbie Team Leaders’ Focus program run by NC University is one of the examples of how we apply the theory of self-directed learning in the workplace. This leadership program allows new team leaders to choose what to study and helps them gain essential knowledge.

    Newbie team leaders have access to a mobile learning platform. This platform provides various video and audio content that helps first-time team leaders build their leadership skills.

    Step 4. Sharing concerns over lunch

    NC University provides a special program for newbie team leaders called the Networking Lunch program. This program helps newbie team leaders to connect with other team leaders in the workplace and share their concerns.

    Newbie team leaders from different teams or departments have lunch together where they share their concerns, experiences or useful tips on managing a team. This lunch helps newbie team leaders realize that leading a team for the first time can be daunting regardless of their age or experience, with everyone having the same concerns and issues. New team leaders also share helpful information on how to overcome these difficulties over this lunch.

    Step 5. Cheering for newbie team leaders with the Team Time Kit

    The position of a team leader is a challenging one — you relish the challenge, however, sometimes you want to run for the door. To cheer for newbie team leaders, NC University came up with the Team Time Kit. This kit contains various items that promote efficient communication within a team.

    Promoting Empathetic Leadership with the Team Leader’s Playlist

    NC promotes an environment where employees take on new challenges without being afraid to fail. Creating such an environment is important because challenges help employees grow and appreciate their achievements. NC encourages open and trusted communication so that employees feel free to share and receive open and honest feedback without feeling psychological pressure. That is when the role of a leader becomes very significant.

    A leader is the one who ensures that there is no psychological stress in the organization. NC University runs the Team Leader's Playlist program that focuses on building *empathic communication and helps team leaders develop the communication skills required in various situations.

    * Empathic communication is the practice of actively listening to the other person and respecting their opinion. This communication method helps promote professional growth among employees by proving constructive feedback rather than giving instructions.

    The Team Leader’s Playlist program divides communication into 3 stages: preparation, delivery, and follow-up. Each stage helps team leaders develop corresponding communication skills that they may require when managing their teams. The program focuses on equipping team leaders with practical communication skills and teaches them how to form a rapport with their team members, start a conversation, give positive feedback, and how to motivate employees with praise and encouragement.

    After team leaders complete the Team Leader’s Playlist program, they receive the Team Leader’s Playlist Kit that resembles a music album.

    The Team Leader’s Playlist program provides different opportunities.

    First, there are lectures — leadership and communication experts give online lectures that help team leaders resolve their concerns. Team leaders listen to lectures and accept various missions to apply new knowledge in practice.

    Second, there are live talks, where team leaders share their concerns with the experts. During these talks, experts answer different questions that team leaders leave before the talk starts. Communication experts also give valuable team management tips and seek for solutions together with the team leaders.

    Lastly, there is Peer Networking, where team leaders can share useful tips with each other and together look for better communication methods. Team leaders also share their concerns and discuss what difficulties they have experienced when communicating with their team members.

    Developing a Challenge Culture

    NC is driving innovation in the gaming industry. To facilitate innovation, a culture of continuous challenge must be created inside the organization, and leaders play a central role in such a culture.

    Leaders are crucial to improving the team’s performance, encouraging team members’ growth, and fostering the team and the company’s culture. NC University spares no effort to help both executives and employees understand the importance of the leader’s role and enhance their capabilities.